CSR Series | Call Centre Resume Part 3
An Excellent Customer Service Resume Says:
Created and reserved customized service packages for up to 25 clients simultaneously at a 50-staff travel agency.
Providing numbers indicating call volume also demonstrates concretely that you can handle working quickly and efficiently, which is crucial in a busy call center.
Gathered client requirements, including budget, schedule, group size, interest, and lifestyle information.
This is much better than just saying that you “entered customer data”. A customer service provider does much more than just data entry – they must use the information they are given on the spot to create tailored solutions for each customer.
If you can list the depth and breadth of information that you collected in your old job, it reveals how you operate and the amount of data that you are able to juggle on a call. For a sales position, it also shows that you close more sales and process fewer returns by finding the most appropriate fit for each customer.
“Created a PDF template to automatically generate detailed custom itineraries for client vacations containing park hours, show schedules, and hotel reservations.”
A line such as this that shows how you went above and beyond is excellent. A hiring manager will want to know how you showed initiative, and created proactive solutions to do your job more efficiently. If you were able to implement process improvements that streamlined not only your own customer interactions, but was used by your coworkers as well, that’s even better.
In a hiring manager’s eyes, that translates into time and money saved, lowering the overall cost of hiring you and making you a low-risk investment as a new employee.